Box Office FAQ’s (Frequently Asked Questions)
the Jazz Box Office web site secure?
Jazz Box Office uses the SSL (Secure Sockets Layer) protocol to encrypt
information entered on your secure order form before transmission over
the Internet. You can place your order with knowledge that your information
is being transmitted with the industry standard for secure server commerce
What is included in the service fee?
The total service charge includes a flat per ticket charge based on ticket
Which credit cards can I use to make a purchase?
Jazz Box Office accepts Visa, MasterCard, American Express and Discover
Can I buy tickets with cash?
Jazz Box Office does not sell advance tickets in exchange for cash. The
individual venue may choose to sell advance tickets for cash or sell tickets
at the door on the night of the event for cash.
What is a Will-Call list?
A Will-Call list indicates that ticket purchasers are placed on a list,
to be held at the location of the event, on the day of the event. Tickets
held on the Will-Call list are held under the name appearing on the credit
card used to make the purchase. Customers on the Will-Call list may enter
the venue one hour prior to the event and anytime after the event starts.
Can others within my party, arrive at different times and gain
Yes. If, for example, you purchase 4 tickets, there will be 4 tickets
by your name on the Will-Call list. If your guests have your name and
confirmation code, they may gain admittance to the venue by supplying
that information to the admittance personnel at the venue box office or
point of entry. That way, everyone in your party does not have to arrive
at the same time and can arrive independently. They can gain admittance,
even if you have not arrived. They must have your name and confirmation
code or admittance will not be permitted until you, the purchaser, arrive.
Can I print my tickets on my home or business computer, using
Yes. You have the option to immediately print up your tickets, using your
home or business printer. You will receive a Confirmation Email after
you have completed the purchase transaction. This email will contain a
link that will bring up an Adobe PDF file, containing a ticket voucher
for each ticket you purchased. After opening this file, you will print
up each separate ticket voucher for each ticket purchased. These tickets
can be turned in at the venue box office or point of entry, just as you
would any other pre-printed tickets.
What if I don’t receive my confirmation email?
If you do not receive your confirmation email after completing the transaction
process, please contact Jazz Box Office at firstname.lastname@example.org.
Please include the email address, name, and phone number used when placing
What if Jazz Box Office’s refund policy?
Jazz Box Office allows refunds ONLY if the event for which you purchased
tickets was cancelled, rescheduled or relocated.
Can I exchange my tickets for a different date or time?
No exchanges are allowed.
If the event is cancelled, how do I get a refund?
If the event is cancelled, your credit card will be refunded for the entire
purchase, including the service fee.
What happens if the event is rescheduled?
If the event you purchased tickets for is rescheduled and you are able
to attend the reschedule date, your tickets will be honored for that rescheduled
date. If unable to attend, you must send an email at least one (1) business
day before the rescheduled date and request a refund. Send email to email@example.com.
If you printed your ticket vouchers via our Email Confirmation system,
all you need to do is include the Confirmation ID # with your email request
and we will remove those tickets from circulation via computer and issue
you a refund. If you received your tickets via mail, Jazz Box Office will
issue a full refund, including service fee, once unused tickets have been
received. Mail the unused tickets to:
Jazz Box Office
P.O. Box 398002
Cambridge, MA 02139
We will not issue refunds for requests after the rescheduled event has